Return Policy for Energysurii

Effective Date: December 23, 2024

At Energysurii, we are committed to providing you with high-quality products and customer satisfaction. However, if you are not completely satisfied with your purchase, we have outlined our return policy below. Please read this policy carefully to ensure a smooth return process.

1. Return Eligibility

We offer a return policy for eligible items purchased from our website at https://energysurii.com. To be eligible for a return, the following conditions must be met:

  • Return Window: Returns must be requested within 30 days from the date of delivery.
  • Condition: The item must be unused, unworn, and in original packaging with all tags attached.
  • Proof of Purchase: A receipt or order confirmation is required to initiate the return process.
  • Non-returnable Items: The following items cannot be returned:
    • Personalized or customized products
    • Gift cards
    • Items marked as “Final Sale”
    • Perishable items

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@energysurii.com or call us at (440) 944-4733 to request a return authorization.
  2. Provide Order Details: When contacting us, please provide the following information:
    • Order number
    • Item(s) you wish to return
    • Reason for return
    • Photos (if applicable, to show defects or issues)
  3. Return Authorization: Upon approval of your return request, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return the item.

3. Return Shipping

  • Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defective item, incorrect order, or error on our part.
  • Return Address: Please send your return to the address provided in the Return Merchandise Authorization email.
    • Address: 356 High Tee St #WILLOWICK, Eastlake, Ohio (OH), 44095
  • Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for your return. Energysurii is not responsible for lost or damaged returns during shipping.
  • Timeframe: Once your return is received, please allow 7-10 business days for processing. We will notify you via email when your return has been processed.

4. Refunds and Exchanges

  • Refunds: Once your return is approved, we will process a refund to the original payment method. Please note that the refund will exclude any shipping fees, unless the return is due to a defective product or an error on our part. Refunds typically take 5-10 business days to appear on your statement, depending on your bank or payment provider.
  • Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.

5. Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, we apologize for the inconvenience and will provide a full refund or exchange. In this case, we will also cover the return shipping costs.

To request a return for a defective or damaged item:

  • Contact us immediately at info@energysurii.com or (440) 944-4733.
  • Provide photos of the damaged or defective product, as well as your order number.
  • We will guide you through the return process and cover the return shipping costs.

6. Non-Returnable Items

Certain items are not eligible for return due to hygiene or safety reasons. These include:

  • Items that are opened or used
  • Personalized or custom-made products
  • Gift cards
  • Sale or clearance items marked as “Final Sale”

Please check the product descriptions carefully before making your purchase to ensure that the item is eligible for return.

7. International Returns

If you are returning an item from outside the United States, please note that:

  • Return shipping costs are the responsibility of the customer.
  • We recommend contacting our customer service team before shipping items internationally to confirm the return process.
  • Duties, taxes, and customs fees may apply and are the responsibility of the customer.

8. Customer Service

Our goal is to ensure that your return experience is as seamless as possible. If you have any questions or concerns regarding your return, please feel free to contact our customer service team: